Fair policies. Clear processes.
Review cancellation timelines and how service-related payment issues are evaluated.
1. Cancellation before activation
You may request cancellation within 48 hours of payment if your Tamil OTT subscription has not been activated. Send the payment reference and Customer User ID to cloudtamil7@gmail.com. We will verify the order and payment status before confirming eligibility.
2. After activation
Once an OTT subscription has been activated and access supplied, cancellation does not automatically entitle the customer to a refund for unused viewing days or a change of mind. We will review requests involving non-delivery of paid access, an incorrect or duplicate charge, a verifiable technical failure attributable to our service, or rights available under applicable law. These cases will be assessed fairly and individually.
3. Refund processing
Once a refund is approved, SS CLOUD 7 will initiate it within 2 business days, usually through the original payment method where supported. The date the funds appear depends on the bank/payment provider and may be later. If the original payment route is unavailable, support will discuss a lawful alternative; never share an OTP or banking PIN.
4. Administrator service credits
An Admin top-up credits an internal SS CLOUD 7 service-credit balance for eligible package or add-on activations; this is not a PhonePe wallet or a general-purpose payment instrument. Unused-credit refund requests and mistaken/duplicate top-ups are reviewed against the transaction ledger, credit already consumed and the payment provider’s permitted use. Internal ledger returns are not bank refunds. Any external refund requires separate verification.
5. Request and escalation
Email cloudtamil7@gmail.com with your registered name, Customer User ID or Admin ID, order/UTR reference, date, amount and reason. Normal support operates for an 9:00 AM–8:00 PM IST, every day (Monday–Sunday). Unresolved requests may be escalated through the same contact; escalation is acknowledged or routed within 24 hours, not a promise of round-the-clock staffed support.
6. Digital-only products
These policies cover digital subscription access and internal service credits; physical return, packaging and courier shipping terms do not apply. Applicable statutory consumer rights take precedence over any inconsistent provision.