Pay securely. Track confidently.

Customer OTT subscriptions

SD Channels cost ₹120 for 30 days; HD Channels cost ₹150 for 30 days. After an authorized payment is verified and the account is eligible, the subscription is activated electronically against the registered Customer User ID, with plan and expiry shown in the account and confirmation message.

Administrator credit payments

Approved Admins may pay to obtain internal service credits solely for eligible package and add-on activations. Payment providers must explicitly approve this use case before enabling live gateway checkout. SS CLOUD 7 service credits are not PhonePe Wallet or general-purpose prepaid money.

Failed, pending and duplicate payments

A transaction is not marked successful merely because a reference or UTR was submitted. Pending payments await verification with the provider or bank. Raise duplicate or failed-payment queries using the order reference; do not pay twice while a payment remains pending.

Digital fulfilment

There is no physical shipping. After payment and account verification, authorized staff or the system grants access electronically. If activation is delayed, contact support with your User ID and payment reference. No guaranteed instant activation is promised while a payment or account is under review.

Customer support and escalation

Regular office support is available 9:00 AM–8:00 PM IST, Monday–Sunday (11 hours daily). Escalated complaints are acknowledged or routed within 24 hours. Contact cloudtamil7@gmail.com or +91 90033 04040.

Refunds

Please consult the Refund & Cancellation Policy before purchase. Payment-provider settlement or bank refund time can differ from our processing time.